SHIPPING POLICY

Effective Date: July 10, 2026

Thank you for choosing HueVora. We know that when you order a decorative piece for your home or garden, you are adding a little piece of warmth and beauty to your everyday spaces. This policy explains where we ship, how much shipping costs, how long delivery may take, and what to do if something goes wrong along the way.

If you have any questions, please contact us using the information at the end of this policy.

1. Where We Ship

Currently, HueVora ships to the following countries:

• United States;

• Canada; and

• Mexico.

If your delivery address is outside these destinations, you will not be able to complete your order at checkout. We hope to expand our shipping destinations in the future.

All orders are fulfilled from our warehouse in the United States.

2. Shipping Rates and Estimated Transit Times

All shipping rates are displayed in US dollars and will be clearly shown at checkout.

3. How We Prepare Your Order

Processing time is the period between when you place your order and when we hand it over to the shipping carrier.

Most in‑stock items are processed within 2–7 business days. Business days are Monday through Friday, excluding public holidays.

Sometimes processing takes a little longer, for example during peak sales seasons, public holidays, inventory checks, or additional quality inspections. Personalised items or made‑to‑order pieces may also need additional time. Any additional time will be noted on the product page.

If an item becomes unavailable or is significantly delayed, we will contact you using the email address you provided at checkout.

4. Total Estimated Delivery Times (Including Processing)

Total delivery time = Processing time (2–7 business days) + Transit time.

Thus, the estimated total delivery times from order placement to delivery are:

Delivery estimates are not guarantees. Delays may happen because of:

• Incorrect or incomplete delivery addresses;

• Customs clearance procedures;

• Severe weather conditions;

• Public holidays in the destination country;

• Carrier disruptions;

• High shipping volumes; or

• Other unforeseen circumstances.

We recommend double‑checking your shipping address before submitting your order.

5. Tracking Your Order

Once your order is on its way, we will send you a shipping confirmation email with a tracking number where available.

You can also log in to your customer account and check the "Orders" section for updates.

Tracking information may take a few business days to appear in the carrier's system. This is normal.

If your order contains multiple items, they may be shipped in separate packages. In that case, you may receive more than one tracking number.

6. Customs Duties and Import Taxes

For orders sent to Canada or Mexico, your package may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Unless clearly stated otherwise at checkout, these charges are not included in the product price or shipping fee and are the responsibility of the recipient.

If you refuse delivery because of customs fees, we may deduct applicable return shipping, customs, and handling costs from any eligible refund where permitted by law.

We cannot declare an order as a "gift" or reduce the declared value. We are required by law to state the actual purchase price.

7. Incorrect or Incomplete Addresses

You are responsible for providing a complete and accurate delivery address.

If you realise that you have made a mistake, please contact us as soon as possible. Once your order has entered processing or has been dispatched, we cannot guarantee that we can change the address.

Any additional shipping, return, or re‑delivery costs caused by an incorrect or incomplete address will be borne by the customer (where permitted by law). If you request re‑delivery to a corrected address, you will be responsible for the full re‑delivery shipping costs.

8. Lost, Delayed, or Delivered Packages

If your tracking information has not updated for an extended period, or if you think your package may be lost, please contact us with your order number. We will look into it.

If tracking shows "delivered" but you cannot find the package, please:

• Check around your doorstep, mailbox, or reception area;

• Ask family members, neighbours, or building management;

• Contact the carrier directly with your tracking number; and

• Contact us if you still need help.

A delivery investigation may take some time and may require additional information from you.

9. Refused or Undeliverable Packages

If a package is refused or cannot be delivered due to an incorrect address, failure to collect after multiple delivery attempts, unpaid customs charges, or another reason attributable to you:

• Applicable return shipping, customs, and handling fees will be deducted from any eligible refund.

• If you request re‑delivery to a corrected address, you will be responsible for the additional shipping costs.

• Refund eligibility will be assessed after the package is returned to us and inspected.

10. Contact Us

If you have any questions about shipping or delivery, please include your order number and contact us using the information below.

Brand: HueVora
HueVora is operated by Zibo Zhiyan Lexi Trading Co., Ltd., which is responsible for the operation of the online Store Website www.huevora.com, order processing, customer service, and related e-commerce activities.
Date of Establishment: September 12, 2024
Business Registration Number: 91210213MAE04YNT0K
Customer Service Email: huevora@163.com;service@huevora.com

Registered Business Address:Room 208, 2nd Floor, No. 1 Xishan Third Street, Nanding Town, Zibo Economic Development Zone, Zibo City, Shandong Province , China

If you would like to request a return or need assistance with an order, please contact us before sending any item back.Our Team will review your request and provide the appropriate return instructions and return address for your order.Please do not send returns to our registered company address unless specifically instructed by our team.We look forward to hearing from you and will do our best to make your experience with HueVora feel as warm and personal as the decorations we offer.