PRIVACY POLICY

Welcome to HueVora. We believe that the things we bring into our homes, whether a decorative accent for the living room, a charming piece for the garden, or a seasonal touch that brightens a corner, should bring warmth and personality to everyday spaces. We know that when you choose a piece from us, you are adding something special to your home. We take that trust seriously.

This Privacy Policy explains how HueVora, operated by Zibo Zhiyan Lexi Trading Co., Ltd., collects, uses, discloses, stores, and protects personal information when you visit www.huevora.com, create an account, place an order, contact us, or otherwise use our services.

Please take a moment to read this policy carefully. If you have any questions, please contact us using the details at the end.

Effective Date: July 10, 2026

1. Information We Collect

Depending on how you interact with our website, we may collect the following categories of information:

Contact information: including your name, email address, phone number, billing address, and delivery address;
Order information: including the decorative items you have purchased, customisation options, order value, delivery method, and order history;
Payment information: processed directly by our payment service providers. We do not store complete card numbers or security codes;
Account information: if you create an account, we may store your login details, encrypted password, and saved preferences;
Communications and content: including enquiries, support requests, product reviews, photos, videos, or other content you choose to share with us;
Device and technical information: including IP address, browser type, device model, operating system, language preference, and approximate location;
Website activity: including pages viewed, links clicked, products browsed, referring pages, and interactions with advertisements; and
Cookies and identifiers: data collected through cookies, pixel tags, local storage, and similar technologies.

2. How We Use Your Information

We use your personal information for the following purposes:

To process, fulfil, and deliver your orders;
To confirm payments and prevent unauthorised transactions;
To provide order updates and tracking information;
To respond to product, delivery, return, refund, and other support requests;
To operate, maintain, improve, and secure our website;
To personalise content and product recommendations;
To measure website and advertising performance;
To detect fraud, security threats, misuse, and technical issues;
To comply with legal, accounting, tax, and regulatory obligations; and
To send marketing communications where permitted by law and subject to your available choices.

3. Cookies and Similar Technologies

We and our authorised service providers may use cookies, pixels, tags, software development kits, local storage, and other similar technologies for the following purposes:

To keep the website functioning properly;
To remember your preferences and shopping cart selections;
To understand how visitors use our website;
To measure website and advertising performance;
To detect fraud and maintain security; and
To provide or measure personalised advertising where permitted.

You can manage your cookie preferences through the cookie settings on our website or via your browser. Disabling certain cookies may affect website functionality.

4. Advertising and Measurement Services

We may work with advertising, analytics, attribution, and measurement providers to promote our decorative products, understand advertising performance, prevent fraud, and improve our marketing.

These providers may collect or receive information such as your IP address, device and advertising identifiers, browser information, approximate location, website activity, advertisement interactions, and purchase or conversion events. This information may be used to deliver, personalise, measure, attribute, secure, and improve advertising services, subject to applicable law and your available choices.

5. How We Disclose Your Information

We may disclose your personal information to the following types of third parties:

Website hosting, e-commerce platform, and technology service providers;
Payment processors and fraud prevention services;
Warehouses, suppliers, fulfilment partners, and shipping carriers;
Customer support and communication service providers;
Analytics, advertising, attribution, and marketing partners;
Professional advisors, including accountants, auditors, insurers, and legal advisors;
Government authorities or other parties when legally required; and
A buyer, successor, or relevant party in connection with a merger, acquisition, financing, reorganisation, or transfer of business assets.

Depending on applicable law, some advertising-related disclosures may be considered a “sale,” “sharing,” or use of personal information for targeted advertising. Where required, we will provide appropriate notices and choices.

6. Data Retention

We retain your personal information for as long as reasonably necessary to provide our services, fulfil orders, maintain business and transaction records, resolve disputes, prevent fraud, enforce agreements, and comply with legal obligations.

Retention periods may vary depending on the type of information and the purpose for which it is used.

7. Data Security

We implement reasonable administrative, technical, and organisational safeguards designed to protect your personal information.

However, no method of internet transmission or electronic storage is completely secure. You should also protect your account password and notify us immediately if you suspect unauthorised account activity.

8. International Data Transfers

Our website, service providers, suppliers, fulfilment partners, and other recipients may operate in countries other than your country of residence.

As a result, your personal information may be processed or stored in jurisdictions with different data protection laws. Where required, we take reasonable steps to apply appropriate safeguards for international data transfers.

9. Your Privacy Rights and Choices

Depending on your location and applicable law, you may have the right to:

Request access to your personal information;
Request correction of inaccurate information;
Request deletion of certain information;
Object to or restrict certain processing;
Request a portable copy of your data;
Withdraw consent where processing is based on consent;
Opt out of certain targeted advertising, “sale,” or “sharing” activities; and
Appeal certain decisions where applicable.

To submit a privacy request, please contact us using the details below. We may need to verify your identity before completing your request.

You may unsubscribe from promotional emails by clicking the unsubscribe link in the message or by contacting us directly. Transactional messages related to your orders and account will still be sent.

10. Children's Privacy

Our website is not intended for children who are not legally able to make online purchases without the involvement of a parent or legal guardian.

We do not knowingly collect personal information from children in violation of applicable law. If you believe that a child has provided us with personal information without proper consent, please contact us so we can review and address the matter.

11. Third-Party Links

Our website may contain links to third-party websites or services. These third parties have their own privacy policies, and we are not responsible for their content or privacy practices.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technologies, or legal obligations. The revised policy will be posted on this page, and where required, we will provide additional notice, such as by email or website announcement.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us using the information below.

Brand: HueVora
HueVora is operated by Zibo Zhiyan Lexi Trading Co., Ltd., which is responsible for the operation of the online Store Website www.huevora.com, order processing, customer service, and related e-commerce activities.
Date of Establishment: September 12, 2024
Business Registration Number: 91210213MAE04YNT0K
Customer Service Email: huevora@163.com;service@huevora.com

Registered Business Address:Room 208, 2nd Floor, No. 1 Xishan Third Street, Nanding Town, Zibo Economic Development Zone, Zibo City, Shandong Province , China

If you would like to request a return or need assistance with an order, please contact us before sending any item back.Our Team will review your request and provide the appropriate return instructions and return address for your order.Please do not send returns to our registered company address unless specifically instructed by our team.We look forward to hearing from you and will do our best to make your experience with HueVora feel as warm and personal as the decorations we offer.